Returns and Refunds

Our policy lasts 14 days from point of sale. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

This also applies to gifts sent to a nominated recipient.

To complete your return we require a receipt or proof of purchase.

In some instances a partial return, may apply. Please speak with us directly to discuss further.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within five working days.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@queensanddaughters.co.nz

We are not in the practice of exchanging items, so please choose wisely.

To return your product, you should send your product to:

You will be responsible for paying for your own shipping costs for returning your item.