Shipping

Due to the fragile nature of most of the items we sell, we need time to safely and securely wrap and pack your order. We usually dispatch orders within 3 business days.
All orders are sent via a tracked delivery method with trusted carriers.
You will be notified of your order tracking details via email once your order is dispatched and once despatched, the delivery address cannot be altered.
We only use quality packing materials to ensure your items reach you safely.
If a shipping price is not listed, please contact us and we will advise you further.
Please note, we cannot deliver to PO Box addresses and we require a postal code for your delivery address.
We are unfortunately at this time not able to ship overseas, however in the future we hope to do so.
We advise you to monitor the progress of your order delivery through the tracking provided.
If your order is returned to us as undeliverable, to the delivery address you have provided, you will be liable for return charges imposed by the delivery agent and/or the cost to redeliver your order to you (Or the recipient).
Late delivery does not entitle you to cancel any order or part of any order.
We will re-deliver, replace or refund the product (at our option) if we have incorrectly addressed the delivery.
However, if you give us an incorrect or insufficient address, or if there was no delivery due to the premises having no safe access point (e.g. a dog) then we are not held responsible. In this instance we would be happy to work with you for a viable solution for all parties.
Delivery will be deemed as to have been made when it is left at the address nominated in your order, or when a ‘Calling Card’ (Delivery Card) has been left at the premises.
To return your product under our ‘Returns Policy’, you should send your product to: Queens and Daughters, 84 The Avenue, Lynfield, Auckland 1042, New Zealand.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We suggest you send your returned item by a tracked delivery method. We don’t guarantee that we will receive your returned item.